Packaging Expertise: How Claude Skills Turn Judgment Into Artifacts

Think about what happens when you onboard a new employee. First, you provision them tools. Email access. Slack. CRM. Office software. Project management software. Development environment. Connecting a person to the system they’ll need to do their job. However, this is necessary but not sufficient. Nobody becomes effective just because they can log into Salesforce. […]

Feb 19, 2026 0 0

Packaging Expertise: How Claude Skills Turn Judgment Into Artifacts

Think about what happens when you onboard a new employee.

First, you provision them tools. Email access. Slack. CRM. Office software. Project management software. Development environment. Connecting a person to the system they’ll need to do their job. However, this is necessary but not sufficient. Nobody becomes effective just because they can log into Salesforce.

Then comes the harder part: teaching them how your organization actually works. The analysis methodology your team developed over years of iteration. The quality bar that is not written down anywhere. The implicit ways of working. The judgment calls about when to escalate and when to handle something independently. The institutional knowledge that separates a new hire from someone who’s been there for years.

This second part—the expertise transfer—is where organizations struggle. It’s expensive and inconsistent, and does not scale. It lives in mentorship relationships, institutional knowledge, and documentation that goes stale the moment it’s written.

Claude Skills and MCP (Model Context Protocol) follow exactly this pattern. MCP gives AI agents such as Claude the tools: access to systems, databases, APIs, and resources. Skills are the training materials that teach Claude how to work and how to use these tools.

This distinction matters more than it might first appear. While we have gotten reasonably good at provisioning tools, we have never had a good way to package expertise. Skills change that. They package expertise into a standardized format.

Tools Versus Training

MCP is tool provisioning. It’s the protocol that connects AI agents to external systems: data warehouse, CRM, GitHub repositories, internal APIs, and knowledge bases. Anthropic describes it as “USB-C for AI”—a standardized interface that lets Claude plug into your existing infrastructure. An MCP server might give Claude the ability to query customer records, commit code, send Slack messages, or pull analytics data with authorized permissions.

This is necessary infrastructure. But like giving a new hire database credentials, it does not tell AI agents what to do with that access. MCP answers the question “What tools can an agent use?” It provides capabilities without opinions.

Skills are the training materials. They encode how your organization actually works: which segments matter, what churn signal to watch for, how to structure findings for your quarterly business review, when to flag something for human attention.

Skills answer a different question: “How should an AI agent think about this?” They provide expertise, not just access.

Consider the difference in what you’re creating. Building an MCP server is infrastructure work; it’s an engineering effort to connect systems securely and reliably. Creating a Skill is knowledge work; domain experts articulating what they know, in markdown files, for AI agents to operationalize and understand. These require different people, different processes, and different governance.

The real power emerges when you combine them. MCP connects AI agents to your data warehouse. A Skill teaches AI agents your firm’s analysis methodology and which MCP tools to use. Together, AI agents can perform expert-level analysis on live data, following your specific standards. Neither layer alone gets you there, just as a new hire with database access but no training, or training but no access, won’t be effective at their jobs.

MCP is the toolbox. Skills are the training manuals that teach how to use those tools.

Why Expertise Has Been So Hard to Scale

The training side of onboarding has always been the bottleneck.

Your best analyst retires, and their methods walk out of the door. Onboarding takes months because the real tacit knowledge lives in people’s heads, not in any document a new hire can read. Consistency is impossible when “how we do things here” varies by who trained whom and who worked with whom. Even when you invest heavily in training programs, they produce point-in-time snapshots of expertise that immediately begin to rot.

Previous approaches have all fallen short:

Documentation is passive and quickly outdated. It requires human interpretation, offers no guarantee of correct application, and can’t adapt to novel situations. The wiki page about customer analysis does not help when you encounter an edge case the author never anticipated.

Training programs are expensive, and a certificate of completion says nothing about actual competency.

Checklists and SOPs capture procedure but not judgment. They tell you what to check, not how to think about what you find. They work for mechanical tasks but fail for anything requiring expertise.

We’ve had Custom GPTs, Claude projects, and Gemini Gems attempting to address this. They are useful but opaque. You cannot invoke them based on context; the AI agent working as Copy Editing Gem stays in copy editing and can’t switch to Laundry Buddy Custom GPTs mid-task. They are not transferable and cannot be packaged for distribution.

Skills offer something new: expertise packaged as a versionable, governable artifact.

Skills are files in folders—a SKILL.md document with supporting assets, scripts, and resources. They leverage all the tooling we have built for managing code. Track changes in Git. Roll back mistakes. Maintain audit trails. Review Skills before deployment through PR workflows with version control. Deploy organization-wide and ensure consistency. AI agents can compose Skills for complex workflows, building sophisticated capabilities from simple building blocks.

The architecture also enables progressive disclosure. AI agents see only lightweight metadata until a Skill becomes relevant, then loads the full instruction on demand. You can have dozens of Skills available without overwhelming the model’s precious context window, which is like a human’s short-term memory or a computer’s RAM. Claude loads expertise as needed and coordinates multiple Skills automatically.

This makes the enterprise deployment model tractable. An expert creates a Skill based on best practices, with the help of an AI/ML engineer to audit and evaluate the effectiveness of the Skill. Administrators review and approve it through governance processes. The organization deploys it everywhere simultaneously. Updates propagate instantly from a central source.

One report cites Rakuten achieving 87.5% faster completion of a finance workflow after implementing Skills. Not from AI magic but from finally being able to distribute their analysts’ methodologies across the entire team. That’s the expertise transfer problem, solved.

Training Materials You Can Meter

The onboarding analogy also created a new business model.

When expertise lives in people, you can only monetize it through labor—billable hours, consulting engagements, training programs, maintenance contracts. The expert has to show up, which limits scale and creates key-person dependencies.

Skills separate expertise from the expert. Package your methodology as a Skill. Distribute it via API. Charge based on usage.

A consulting firm’s analysis framework can become a product. A domain expert’s judgment becomes a service. The Skill encodes the expertise; the API calls become the meter. This is service as software, the SaaS of expertise. And it’s only possible because Skills put knowledge in a form that can be distributed, versioned, and billed against.

The architecture is familiar. The Skill is like an application frontend (the expertise, the methodology, the “how”), while MCP connections or API calls form the backend (data access, actions, the “what”). You build training material once and deploy them everywhere, metering usage through the infrastructure layer.

No more selling API endpoints with 500-page obscure documentation explaining what each endpoint does then staffing a team to support it. Now we can package the expertise of how to use those API directly into Skills. Customers can realize the value of an API via their AI agents. Cost to implement and time to implement drop to zero with MCP. Time to value becomes immediate with Skills.

The Visibility Trade-Off

Every abstraction has a cost. Skills trade visibility for scalability, and that trade-off deserves honest examination.

When expertise transfers human to human, through mentorship, working sessions, apprenticeship, the expert sees how their knowledge gets applied and becomes better in the process. They watch the learner struggle with edge cases. They notice which concepts don’t land. They observe how their methods get adapted to new situations. This feedback loop improves the expertise over time.

Skills break that loop. As a Skill builder, you do not see the conversations that trigger your Skill. You do not know how users adapted your methodology or which part of your guidance AI agents weighted most heavily. Users interact with their own AI agents; your Skill is one influence among many.

Your visibility is limited to the infrastructure layer: API calls, MCP tool invocations, and whatever outputs you explicitly capture. You see usage patterns, not the dialogue that surrounds them. Those dialogues reside with the user’s AI agents.

This parallels what happened when companies moved from in-person training to self-service documentation and e-learning. You lost the ability to watch every learner, but you gained the ability to train at scale. Skills make the same exchange; less visibility per user interaction, vastly more interactions possible.

Managing the trade-off requires intentional design. Build logging and tracing into your Skills where appropriate. Create feedback mechanisms inside skills for AI agents to surface when users express confusion or request changes. And in the development process, focus on outcomes—Did the Skill produce good results?—rather than process observation.

In production, the developer of Skills or MCPs will not have most of the context of how a user’s AI agent uses their Skills.

What to Watch

For organizations going through AI transformations, the starting point is an audit of expertise. What knowledge lives only in a specific person’s head? Where does inconsistency emerge because “how we do things” isn’t written down in an operationalizable form? These are your candidates for Skills.

Start with bounded workflows: a report format, an analysis methodology, a review checklist. Prove the pattern before encoding more complex expertise. Govern early. Skills are artifacts that require review, evaluation, and lifecycle management. Establish those processes before Skills proliferate.

For builders, the mental shift is from “prompt” to “product.” Skills are versioned artifacts with users. Design accordingly. Combine Skills with MCP for maximum leverage. Accept the visibility tradeoff as the cost of scale.

Several signals suggest where this is heading. Skill marketplaces are emerging. Agent Skills are now a published open standard being adopted by multiple AI agents and soon agent SDKs. Enterprise governance tooling with version control, approval workflows, and audit trails organizations need will determine adoption in regulated industries.

Expertise Can Finally Be Packaged

We’ve gotten good at provisioning tools as APIs. MCP extends that to AI with standardized connections to systems and data.

But tools access was never the bottleneck. Expertise transfer was. The methodology. The judgment. The caveats. The workflows. The institutional knowledge that separates a new hire from a veteran.

Skills are the first serious attempt to package the expertise into a file format, where AI agents can operationalize it while humans can still read, review, and govern. They are training materials that actually scale.

The organizations that figure out how to package their expertise, both for internal and external consumption, will have a structural advantage. Not because AI replaces expertise. Because AI amplifies the expertise of those who know how to share it.

MCP gives AI agents the tools. Skills teach AI agents how to work. The question is whether you can encode what your best people know. Skills are the first real answer.