'Stop thinking of agents as software... start thinking of them as a unit of labor': Zendesk links AI pricing to verified resolution outcomes

The company will only charge for support interactions successfully resolved by AI agents, a major shift for enterprise software.

'Stop thinking of agents as software... start thinking of them as a unit of labor': Zendesk links AI pricing to verified resolution outcomes
The company will only charge for support interactions successfully resolved by AI agents, a major shift for enterprise software.

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