'So much of the work is going to be done by agents': ServiceNow CEO says graduate unemployment could reach 30% because of AI agents

90% of human customer service agent use cases can be replaced by AI, ServiceNow CEO Bill McDermott explains.

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 Mar 16, 2026  0  2
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'So much of the work is going to be done by agents': ServiceNow CEO says graduate unemployment could reach 30% because of AI agents
90% of human customer service agent use cases can be replaced by AI, ServiceNow CEO Bill McDermott explains.
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