'No customer or user wakes up and says, "I hope I get to talk to a chat bot or an AI agent today"': Survey claims brands which sound more "human" will get ahead in the AI age
Shoppers and customers are crying out for real human connections – they only want to use AI as a discovery layer, much like Google.
Shoppers and customers are crying out for real human connections – they only want to use AI as a discovery layer, much like Google.
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